Harsha Vardhan Kambam

About Me

Operations and Systems Specialist with 6+ years of experience supporting digital platforms, operational workflows, and system documentation within professional services environments, including legal firms. Experienced in designing and managing workflow systems, building structured knowledge bases, and creating onboarding documentation that enables teams to operate efficiently in remote environments. Advanced user of workflow management platforms including Asana, with hands-on experience designing task frameworks, automations, and operational processes for legal immigration & conveyancing matters. Strong background in system support, stakeholder collaboration, process optimization, and user training across cloud-based collaboration platforms and business systems.

6+

Years Experience

4

Companies

15+

Tools Mastered

100%

Remote Ready

Skills & Expertise

Systems & Operations

Process Documentation Knowledge Base System Onboarding Workflow Optimisation Operational Support

Workflow & Platforms

Asana Microsoft 365 LEAP PEXA Task Automation

Data & Reporting

SQL Power BI Tableau Dashboards Operational Reporting

Process & Documentation

Visio User Guides Playbooks Process Mapping Troubleshooting Docs

Support & Administration

IT Helpdesk System Config Incident Management User Training

Project & Agile

Agile Stakeholder Coordination Issue Tracking Process Improvement

Experience

IT Support Analyst

Remote

Gandhi Lawyers — Melbourne, Victoria

January 2019 — Present

Monitored systems performance and proactively resolved potential issues to ensure continuous operational availability.

Supported application enhancements and customized internal software solutions tailored to operational needs.

Created structured documentation to standardize troubleshooting and onboarding procedures across teams.

Managed and coordinated multiple projects while ensuring timely completion and stakeholder satisfaction.

Developed innovative solutions to resolve customer issues through systematic problem-solving skills.

Modified and customized commercial programs for internal needs.

IT Business Analyst

HVK TECH — Piler, Andhra Pradesh

July 2021 — September 2024

Collaborated with cross-functional stakeholders to translate organisational objectives into detailed functional and technical requirements.

Conducted end-to-end requirements gathering workshops and stakeholder interviews across operations and IT teams.

Produced high-quality documentation including user stories (Agile format), process flow diagrams (Visio), functional specifications, use cases & acceptance criteria.

Facilitated sprint planning sessions and supported Agile delivery cycles.

Partnered with development teams to ensure solutions were aligned with business outcomes.

Supported User Acceptance Testing (UAT), defect tracking, and resolution via Jira.

Identified process inefficiencies and implemented automation improvements that reduced manual effort and improved turnaround times.

Managed communication between internal teams and external vendors throughout the SDLC.

Business Intelligence Specialist

Ambi Associates — Melbourne, Victoria

October 2018 — January 2021

Analysed business workflows to identify optimisation opportunities and improve reporting accuracy.

Developed dashboards and performance reports using SQL, Power BI, and Tableau.

Worked closely with leadership to align reporting frameworks with strategic goals.

Supported system migration projects, ensuring smooth data transition and minimal disruption.

Assisted in documenting business requirements and system specifications for upgrades.

Maintained data governance and compliance standards.

Provided user training and support materials to improve system usability and adoption.

SMART Trainer

Deakin University — Melbourne, Victoria

April 2018 — September 2018

Delivered training programs for cloud-based systems, ensuring staff were equipped to use tools effectively.

Provided technical support during implementations and rollouts of IT platforms.

Developed support materials, including user manuals and troubleshooting guides, for ongoing assistance.

Educated employees on proper use of organization's products and systems.

Conducted one-on-one coaching sessions with employees to develop their skills and knowledge.

Education & Certifications

Master of Information Systems in Business Analytics

Deakin University — Melbourne, Australia

July 2018

Bachelor of Technology in Electronics & Electrical Engineering

Sri Venkateswara University

January 2011

Professional Certifications

The Complete SQL Bootcamp

Udemy

Microsoft Power BI Data Analyst

Microsoft

Microsoft Excel for Data Analysis

Microsoft

Agile Business Analysis & Scrum

Coursera

Agile Fundamentals: Scrum & Kanban

Udemy

IBM Watson Analytics

Big Data University

Let's Connect

Open to opportunities in IT operations, business analysis, and systems support.

hvkambam@gmail.com +64 290 450 2796

Auckland, New Zealand